# Refund Policy

Last updated: 2026-10-07 · https://topbyte.app/refunds/

We want you to pay only for software you find useful. This policy applies to purchases of Top Byte products unless a product publishes its own refund policy. ShipRGB has its own: see the [ShipRGB refund policy](https://shiprgb.com/refund).

## 1. 14-day money-back period

If you buy a paid plan or a one-time license and it is not right for you, ask for a refund within **14 days** of the purchase. You do not need to give a reason.

## 2. Renewals

- Subscriptions renew automatically. You can cancel at any time from inside the product; access continues until the end of the period you have paid for.
- If a renewal charge surprises you, contact us within 14 days of the charge and we will refund it, provided the plan was not used substantially after the renewal.

## 3. What is not refundable

- Purchases older than 14 days, except where the law gives you a longer period.
- Usage-based credits that have already been consumed.
- Accounts closed for breaking the [Acceptable Use Policy](https://topbyte.app/acceptable-use/).

## 4. How to ask

Email [support@topbyte.app](mailto:support@topbyte.app) from the address used for the purchase and include the order number or receipt. We answer within 5 working days.

## 5. How the refund is paid

Refunds go back to the original payment method through our payment provider. It can take 5 to 10 working days to appear, depending on your bank.

## 6. Your legal rights

Nothing in this policy limits rights that consumer law in your country gives you, including any statutory right of withdrawal.