Top Byte

Policy

Refund Policy

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We want you to pay only for software you find useful. This policy applies to purchases of Top Byte products unless a product publishes its own refund policy. ShipRGB has its own: see the ShipRGB refund policy.

1. 14-day money-back period

If you buy a paid plan or a one-time license and it is not right for you, ask for a refund within 14 days of the purchase. You do not need to give a reason.

2. Renewals

  • Subscriptions renew automatically. You can cancel at any time from inside the product; access continues until the end of the period you have paid for.
  • If a renewal charge surprises you, contact us within 14 days of the charge and we will refund it, provided the plan was not used substantially after the renewal.

3. What is not refundable

  • Purchases older than 14 days, except where the law gives you a longer period.
  • Usage-based credits that have already been consumed.
  • Accounts closed for breaking the Acceptable Use Policy.

4. How to ask

Email [email protected] from the address used for the purchase and include the order number or receipt. We answer within 5 working days.

5. How the refund is paid

Refunds go back to the original payment method through our payment provider. It can take 5 to 10 working days to appear, depending on your bank.

Nothing in this policy limits rights that consumer law in your country gives you, including any statutory right of withdrawal.